Terms of service

Plug is operated by KERUX8 AGENCY LIMITED, a company registered in Nigeria under CAC registration number RC 9701590.

We are an introduction service. We take a description of what you want, we send it to vendors we have checked, and we show you the ones who can supply it. The contract of sale is between you and the vendor. We are not the seller, we are not an agent of the seller, and we do not own, stock, inspect or deliver any goods.

KERUX8 AGENCY LIMITED does not hold customer funds at any point. Plug does not currently offer escrow.

Payment, delivery and the scope of any service are agreed directly with the vendor. Plug does not collect purchase payments, release funds or provide automatic refunds.

• The service is free to you. You pay the vendor for what you buy; you do not pay us.
• A price a vendor quotes is theirs, not ours. We do not set prices and we do not guarantee them.
• We do not promise delivery times. We are not a delivery company and we do not dispatch riders. The vendor delivers in their own way, and you should agree timing with them directly.
• Once we introduce you, your conversation with the vendor is between the two of you. We are not in that chat.
• You must be 18 or over to use the service.

• Being listed depends on passing our checks and staying in good standing. It is not permanent, and we may remove you.
• You must respond to requests we send you, even if the answer is that you do not have the item.
• You must deliver what you quoted, at the price you quoted.
• Agree on the complete price, delivery charges or call-out fees, and the scope of work before taking payment.
• Vendor access may use a trial, subscription or lead credits. Confirm your plan with the team before activation.
• You are responsible for your own tax, licensing and regulatory obligations.

We suspend a vendor account automatically when a vendor ignores three consecutive requests, when more than 15% of their recent orders end in dispute, or on any confirmed case of goods not delivered after payment was released. Suspension pauses new requests while we look into it; removal is permanent.

Contact hello@kerux8.com with your request, the vendor’s details and what happened. The team can review the report and the vendor’s standing on Plug. Purchases are paid directly to vendors; we cannot freeze a payment, release funds or automatically refund a purchase.

We introduce buyers to vendors and review reports about vendors. We do not warrant the quality, safety, legality or fitness of anything a vendor sells, and we are not liable for a vendor’s acts or omissions beyond what these terms set out.

Where we are liable to you, our liability is limited to the value of the order in question. Nothing here limits liability that cannot lawfully be limited, including for fraud or death or personal injury caused by negligence.

You can stop using Plug at any time. Contact our team if you want us to stop messaging you. A vendor may cancel their subscription at the end of the current billing period. We may suspend or remove any account that breaches these terms.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute arising from them.

Questions about these terms: hello@kerux8.com, or 156 Ijegun Ikotun Road, Lagos, Nigeria.